Scale AI Operations & Agents

Wire Multi-Agent Workflows

One orchestrated workflow live in production, picking up a real end-to-end job inside your company.

Orchestrator-Worker Pattern

Operations Supervisor Routes, sequences, gates high-stakes actions for human approval, produces structured trace.

Sales Agent

Inbound leads, qualification, meeting scheduling, outbound sequence draft. Scope: CRM + Calendar

Marketing Agent

Drafts content, schedules posts, generates campaign variants per brief. Scope: Social + CMS

Ops Agent

Routes invoices, follows up vendor payments, triggers n8n workflows. Scope: Finance + Vendors

Support Agent

Handles tier-1 tickets, drafts replies, escalates with confidence score. Scope: Helpdesk + KB

MCP Tools

Architecture Tradeoffs

LangGraph Stateful, durable, regulated workflows with replay Graph

CrewAI Fast prototyping, role-based, content + research Crew

Agents SDK Smallest API surface, single-stack teams on OpenAI SDK

n8n No-code visual chain, non-engineers, 280+ integrations Visual

Human-In-The-Loop Gates

Outbound email to new external contact

Any action that spends money

Customer reply when sentiment is frustrated

Any database write outside CRM

Worker confidence below 0.7

MAST Failure Taxonomy (NeurIPS 2025)

Specification 42%

Coordination 37%

Verification 21%

1 Handoff

Baton pass. Agent A finishes, passes context to Agent B. Agent A is out. Best for clean role transitions.

OpenAI SDK + CrewAI

2 Tool-Call

Agent B wrapped as a callable function. Senior agent invokes specialist, retains control. Expert witness model.

Agents SDK + n8n

3 Sub-Agent

Orchestrator spins up workers for a job, collects results, synthesises. For unpredictable subtask splits.

LangGraph + AutoGen

4 Structured Logging

Every step writes trace_id, agent, tools_called, confidence, tokens, latency. Feeds Task 83 eval rig.

Postgres + LangSmith